Frequently Asked Questions
Everything you need to know about your Hak5 order and gear.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping within the US usually arrives in 3-5 business days, while international shipping can take 7-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that certain software-linked hardware or used gear may be subject to a restocking fee.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to import taxes, custom duties, and fees levied by the destination country.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various cryptocurrencies through our secure checkout provider.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all Hak5 hardware products come with a limited 90-day warranty against manufacturing defects. This does not cover damage caused by unauthorized modifications or improper use.